AFA Alaska

Representing the Flight Attendants of Alaska + Hawaiian

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AFA Issue Reporting and Resolution

Last year, your AFA Alaska Master Executive Council (MEC) introduced the AFA Alaska online support center.  The system is designed for you to document and report scheduling and reserve concerns, situations where you might be facing discipline, potential contractual grievances, and any other issue where you might need AFA support.  The system also allows AFA representatives to better track issues that are occurring, identify trends, and address and resolve issues with management.

You can access the system using the following link:

Click here to access the AFA Alaska Online Support Center

Reporting New Issues

You can report a new issue in the system by opening a ticket, just follow these steps:

  1. Visit http://support.afaalaska.org/
  2. Click the blue “Open a New Ticket” button
  3. Fill in your personal information (including a non-company email address)
  4. Select the help topic that relates to the issue
  5. Fill in the issue-specific information and provide details

From this screen, you’ll also be able to attach pictures, PDF files, screenshots, and other information that will help your AFA representatives to have more information available about the issue.

Once you’ve opened a ticket, you’ll receive a confirmation email and with a ticket number.  Behind the scenes, your ticket will be assigned to an AFA representative who will assist you with the issue.

What Happens Next

The AFA representative assigned to your case will work with management to determine a resolution.  If management agrees, then the representative will contact you and advise you of the resolution.  If AFA and management do not agree, the AFA representative might escalate the issue.

What are SRB and ADR?

When the AFA representative assigned to your case and management are unable to come to a mutually acceptable resolution, the AFA representative might escalate the issue to Scheduling Review Board (SRB) if the issue is related to scheduling or Alternative Dispute Resolution (ADR) for all other issues.

SRB and ADR meetings are typically held every other week. Issues can sometimes take a few months to resolve based on the work and discussion involved between management and AFA. If an issue gets resolved in SRB/ADR, the AFA representative assigned to your case will contact  you and advise you of the outcome.

Grievances

If there is no resolution in SRB or ADR and there is a contractual violation, AFA will file a grievance.  Contractual grievances must go through the grievance procedures as outlined in section 19 of the Flight Attendant Contract.  If the grievance is not resolved there, it may be escalated to the System Board of Adjustment, where the case would be heard before a neutral arbitrator.  Information about the System Board of Adjustment can be found in section 20 of the Flight Attendant Contract.

Checking on Open Issues 

With your ticket number, you can track the status of the ticket online, add additional information and attachments for your AFA representative to have available.  To check on your ticket:

  1. Visit http://support.afaalaska.org
  2. Click the green “Check Ticket Status” button
  3. Enter your email address and ticket number
  4. Click the “View Ticket” button

As always, the more information and evidence you attach to the ticket (i.e., screenshots, emails, etc.), the better your AFA representatives can assist you.

Questions?

If you have questions about reporting issues to AFA or how issues get resolved, please contact your Local Grievance Committee.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee; and MEC Grievance Committee Chairperson Stephanie Adams

[L-AS] Maternity Grievance Settlement

This message is for pre-merger Alaska Airlines Flight Attendants

This information applies to Legacy Alaska Airlines Flight Attendants who were on a maternity leave of absence any time from December 2014 to approximately December 2017.

Most, if not all affected Flight Attendants, have received an email from AFA requesting information related to their maternity leave of absence.  Based on information received from the Company and these surveys, the MEC Grievance Committee has put together documentation containing proposed restitution affected Flight Attendants may be entitled to, if any.

Affected Flight Attendants may be entitled to restitution if:

  • They were forced to maximum coordinate (use 70 TFP) when they requested minimum coordination (9 TFP); or
  • They were removed from active payroll/paid leave status which also barred them from continuing to purchase active employee rate health insurance.

If an affected Flight Attendant purchased COBRA or other outside insurance, the last day to provide full documentation is Monday, May 28, 2018.

If you are an affected Flight Attendant and are curious to what AFA determined your personal proposed restitution to be or if you have any questions, please contact MEC Grievance Committee Chairperson Stephanie Adams at stephanie.adams@afaalaska.org.

[pmAS] MEC Grievance Committee Payroll Representative Interviews

This message is for pre-merger Alaska Flight Attendants

Background

The MEC Grievance Committee Payroll Representative is responsible for working with management to resolve Flight Attendant payroll discrepancies.  The Representative works closely with the MEC Grievance Committee Chairperson, Scheduling Committee, and Reserve Committee to gather Flight Attendant payroll concerns and represents the position of the MEC in interactions with management.

Additional Information from the MEC Policy Manual

The following language is contained in Article VII.F.3 (Grievance Committee, Payroll Subcommittee) of the AFA Policy & Procedure Manual

A.  Scope

(i)  The Payroll Subcommittee will work with the company and the Inflight Payroll Department to resolve Flight Attendant pay concerns with management.

(ii)  The Subcommittee will represent and advocate for the MEC position in matters pertaining to Flight Attendant pay

B.  Policy/Responsibilities

(i)  The Payroll Subcommittee shall consist of the MEC Grievance Committee Payroll Representative

(ii)  The Subcommittee shall:

(A)  Review activity claim forms and other Flight Attendant pay claims as needed.

(B)  When pay is correct, provide Flight Attendants with an explanation and applicable contractual citations explaining how the pay is correct.

(C)  Meet with management on a regular basis to discuss, review, and resolve Flight Attendant pay discrepancies.

(D)  Attend and participate in the Scheduling Review Board.

(E)  Meet regularly, but no less than weekly, with the MEC Grievance Committee Chairperson to discuss the needs, interests, and challenges of the subcommittee.

(F)  Meet regularly, but no less than bi-weekly, with the MEC Scheduling Committee Chairperson and MEC Reserve Committee Chairperson to review and provide updates on work of interest to the committee(s) and subcommittee.

Qualifications

  • Robust working knowledge of scheduling, reserve, hours of service, and compensation provisions of the Flight Attendant collective bargaining agreement.
  • Ability to maintain office hours in Seattle during the business week and attend meetings as required.
  • Strong computer skills. Excellent working knowledge of Jeppesen Crew Access (JCA), Google email, osTicket, and Microsoft Office.
  • Strong written and verbal communication skills. Ability to write communications, respond professionally to internal and external e-mail, track issues, prepare reports, and plan meeting agendas and take minutes.
  • Ability to meet deadlines and follow up on assigned tasks.

Duties

  • Provide assistance and guidance to Local Benefits, Grievance, Scheduling, and Reserve Committees in handling Flight Attendant pay concerns and issues. Assist in resolution of issues as needed.
  • Attend meetings with management and represent the AFA position on Flight Attendant pay-related matters.
  • Participate in the Scheduling Review Board process. Participate in Alternate Dispute Resolution (ADR) meetings when requested.
  • Schedule, plan, and conduct monthly meetings of the committee and other meetings and conference calls as needed.
  • Coordinate with the MEC Scheduling and Reserve Committee Chairpersons to address and resolve open issues.
  • Correspond with the Local Benefits, Grievance, Scheduling, and Reserve Committee Chairpersons and MEC regularly to provide status updates. Prepare and send a monthly activity report to the MEC Grievance Committee Chairperson for inclusion in the monthly committee report to the MEC.

Time Commitment and Flight Pay Loss Reimbursement

  • This position will receive 75 TFP of Flight Pay Loss (FPL) per month in accordance with a letter of agreement with the company, paid with a 5% override at “A” pay.
  • Time commitment is approximately three days per week in Seattle with additional work completed remotely or in the office as necessary. No relocation or accommodation expense is provided for this position.
  • The MEC Grievance Committee Payroll Representative does not bid a line.

Working Relationships

With The MEC Grievance Committee

This position works directly on a day-to-day basis with the MEC Grievance Committee Chairperson and Representative. Frequent interaction with Local Grievance Committee Members.

With Other MEC Committee

Constant interaction with the MEC Committee Chairperson and Local Committee Chairpersons of the Benefits, Scheduling, and Reserve Committees. Frequent interaction with Local Committee Members of each committee.

With The Master Executive Council

This position reports to the Master Executive Council through the MEC Grievance Committee Chairperson. The MEC executive sponsor for the committee is the MEC President.

With Alaska Airlines Management

Constant interaction with inflight management, particularly the Manager of Crew Pay (Debbie Bakke), Supervisor of Crew Pay (Michele Carcalean), Director of Inflight Crew Scheduling (Denia Pisia), Crew Pay Analysts, and Inflight Crew Scheduling Duty Managers.

Expressing Interest and Interview Scheduling

  • The MEC will hold interviews during the May MEC meeting on Wednesday, May 16. No trip drops or scheduling adjustments are available to attend the interviews.
  • Interviews will be at the AFA Alaska MEC office in Seattle.
  • Submit a declaration of interest and resume to MEC Secretary-Treasurer Linda Christou at linda.christou@afaalaska.org no later than 5 PM Pacific Time on Friday, May 4, 2018. Linda will be able to provide additional information regarding transportation and booking of flights if necessary.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green, Brice McGee and MEC Grievance Committee Chairperson Stephanie Adams

[pmAS] Follow Up to April Bid Re-Award

This message is for pre-merger Alaska Airlines Flight Attendants

On Tuesday, March 13, AFA released information about the April bid re-award that recently took place.  The initial need for a re-award came about after several bid protests were filed based on the original April line awards.  After further investigation, the protests were found to be valid and the error occurred due to programming in the new web app user interface of Navblue PBS.  The programming error affected the bids of 22 Flight Attendants which required that action be taken to properly honor those bids. Resolving the bid protests was bound to have an impact on the previously awarded lines of Flight Attendants beyond those who initially filed bid protests.

After Navblue corrected the necessary programming but prior to running the bid re-awards, Crew Planning and the PBS Committee had the need to perform some administrative work in PBS to ensure that Flight Attendant bids properly reflected those that were originally entered prior to bids closing on March 10th.  Performing this work required that PBS be switched back into the normal bid entry mode so that the necessary work could be done.  The system does not contain the ability to be switched into a “maintenance” or “offline” mode where administrators can work in the system while preventing Flight Attendants from also making entries.  As a result of this, it was also possible for Flight Attendants to log in to the system and make bid entries during the period of time that the administrators were in the system verifying the integrity of original bids.

Section 10.J.4 of the Flight Attendant collective bargaining agreement states that a Flight Attendant must submit her/his bid by 9 AM Pacific time on the 10th of the month prior to the bid period.  Management’s failure to have PBS properly programmed to prevent additional bid entries while the administrators were working in the system has resulted in a clear contractual violation.  At no time did AFA agree to an exception or waiver to this contractual provision.

The MEC had substantial discussion regarding what transpired, including the possibility of requesting that a full re-bid be conducted for the month of April.  The option of a full re-bid was determined to be unfeasible as it would have had a greater negative impact on Flight Attendants, especially those who would be unable to participate in the re-bid (on vacation, etc.) as well as those who had planned their schedules around the F/A-to-F/A and Open Time trading timeline.

AFA will be pursuing resolution to the contractual violation through the grievance process and every other avenue at our disposal.  The MEC Grievance Committee has already filed grievance number 36-99-2-116-18 addressing management’s failure to comply with the contractual bidding timeline.  We will also be calling for a meeting with inflight management to have additional conversation about the new Navblue PBS user interface, the associated programming errors, and the necessary steps that need to be taken to prevent reoccurrence of a similar situation.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

[pmAS] Trading Recurrent Training To Early Or Grace Months

This message is for pre-merger Alaska Airlines Flight Attendants

Recently, AFA worked with management to clarify the ability of Flight Attendants to trade Recurrent Training (RT) into the month before or after your RT base month.   The result of this agreement is the Trading Recurrent Training to Early or Grace Months letter of agreement (LOA).  You can view the LOA by clicking here.

This LOA solidifies the ability of a Flight Attendant to trade RT with another Flight Attendant or with RT classes in OT into the month before your base month (Early month), base month, or month after your base month (Grace month).  JCTE will eventually be programmed to process these trades but until the programming is done, Flight Attendants should contact Crew Scheduling to process trades into Early or Grace months.

Please note that if you trade into your Grace month and are subsequently unable to attend RT during your Grace month and become no longer current, you will receive no pay protection or credit for any trips or scheduling obligations that have to be dropped because you are no longer current.

If you have received attendance points as a result of recurrent training trades since this LOA was agreed to and signed (02/08/2018), please contact your LEC Officers for assistance in contacting your performance supervisor.  If you have any other questions about this LOA, your LEC Officers are also available to assist you.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Terry Taylor, Mario de’Medici, Melissa Osborne, Tim Green and Brice McGee

Refreshed Inflight Mobile Device (IMD) Distribution

This message is for pre-merger Alaska Flight Attendants Management has recently informed our Master Executive Council (MEC) that they are distributing new Inflight Mobile Devices (IMDs) to Flight Attendants with devices nearing the end of their lifecycle. The specific schedule for this distribution will be communicated by management separately. Flight Attendants with the oldest devices […]

Scheduling Committee Meeting Recap – September 2025

This message is for pre-merger Alaska Flight Attendants On Tuesday, September 23, our pre-merger Alaska AFA Scheduling Committee Chairpersons and Representatives met in person at Alaska Airlines Corporate Headquarters to discuss their ongoing work to represent our Flight Attendants and push for improvements in our workplace. Representing you at the meeting were Heather Reier (ANC), […]

Meet Our Pre-Merger Alaska Committee Chairperson & Representatives

This message is for pre-merger Alaska Flight Attendants We’re excited to introduce the first group of pre-merger Alaska MEC Committee Chairpersons and Representatives for the upcoming MEC Officer term. They’ll begin transitioning into their roles over the next few months and officially start their terms on January 1, 2026. Below, you’ll find brief biographies that […]

Inflight Service Committee Meeting Recap – 3rd Quarter 2025

On Thursday, September 18, our AFA Inflight Service Committee Chairpersons met to discuss their ongoing efforts to represent our Flight Attendants and advocate for improvements in our workplace. Although our Inflight Service Committee has now merged, meetings with management continue to focus primarily on the Alaska or Hawaiian brands individually. This particular meeting was centered […]

Vacation Survey Closing Soon

There’s just 1 DAY LEFT to complete the crucial vacation survey that will help shape future provisions—your insights are essential for advocating the best outcomes for all Flight Attendants. The survey is currently open and will remain available until Wednesday, September 24 at 12 PM PT.

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