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Representing the Flight Attendants of Alaska + Hawaiian

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AFA COVID-19 Onboard Service Survey

On July 16, management implemented an expansion of onboard service which included the addition of multiple beverage selections and the re-introduction of hot beverages as an option for passengers.  During the lead up to the service expansion, members of our Master Executive Council (MEC), Inflight Service Committee, and Air Safety, Health, & Security Committee (ASHSC) engaged management in multiple discussions with the intent of protecting Flight Attendant safety and health during the current COVID-19 pandemic.

Despite the objections raised by AFA and the nationwide increase in COVID-19 cases over the past several weeks, management made the decision to proceed with the rollout of the additional service citing the need to address complaints received through the Alaska Listens platform and improve scores on customer satisfaction surveys.  The MEC, Inflight Service Committee, and ASHSC believe that the decision to proceed with an expanded onboard service in the wake of the increase in COVID-19 cases was irresponsible on management’s part.  

COVID-19 Onboard Service Survey Launches Today

The MEC fully intends to continue to engage with management on the subject of onboard service, especially surrounding management’s plan for a further expansion next month.  In an effort to gather as much direct Flight Attendant feedback as possible to share during those conversations, we have launched the AFA COVID-19 Onboard Service Survey.  The survey is an opportunity to share your thoughts, feedback, and experiences related to the July 16 expanded onboard service.  

Click here to take the survey

You’ll be able to take the survey any time between now and Sunday, August 2 at 5 PM PDT.  Please share this link with your flying partners and encourage everyone who has worked since the July 16 onboard service expansion to take part! Even if you have not worked since July 16, you’ll still be able to share any comments you have about the service expansion.

REMINDER: Report Any Safety Hazards

In addition to completing the AFA COVID-19 Onboard Service Survey, please also remember to report any safety hazards that you experience while performing the expanded onboard service.  This could include instances of increased exposure to passengers (e.g. passenger removing their mask to speak to you, etc.) or other hazards related to service.  You can report these hazards through ReportIt! by submitting either a FAIR and/or ASAP for each flight on which they occur.  Include the terms “COVID-19″ and “service” in your narrative to ensure they are correctly categorized by management.  This data will help our AFA representatives to advocate for safe levels of service.

Questions?

If you have any questions about the AFA COVID-19 Onboard Service Survey, please contact your LEC Officers.

AFA Update – July 24, 2020

In This Edition

  • REMINDER: Call Congress to Extend the CARES Act Payroll Support Program
  • Onboard Service Expansion
  • Free Online Learning Course—African American History: From Emancipation to the Present
  • REMINDER: Flight Attendant COVID-19 Survey
  • Grievance Committee Update

REMINDER: Call Congress to Extend the CARES Act Payroll Support Program

Government Affairs Committee

Keep up the pressure on our lawmakers to do the right thing and extend the CARES Act Payroll Support Program.  The House of Representatives is scheduled to break for recess on July 31st and the Senate on August 7th. Make your calls today and every day!

House – (888) 907-9365
Senate – (888) 848-4824

Sample Script:

Hello, I am a constituent calling to ask [Representative]/[Senator] to help save my job as an essential worker. Take legislative action in July to extend the CARES Act Payroll Support Program for aviation workers in order to avoid massive job loss in October. Keep us connected to our jobs, our paychecks, and our healthcare. Thank you for your urgent attention to this.

Onboard Service Expansion 

Master Executive Council (MEC)

Last week, management implemented an expansion of onboard service by increasing beverage choices for passengers and re-introducing hot beverages as an available menu option.  This expansion of onboard service took place despite vocal objections by our Master Executive Council (MEC), Inflight Service Committee, and Air Safety, Health, & Security Committee (ASHSC).  Among these objections are management’s failure to adequately address the increased risk of exposure that our Flight Attendants are facing due to the additional time being spent interacting with passengers to offer the prescribed service.  In light of the recent nationwide increase in COVID-19 cases and many jurisdictions postponing or rolling back plans to reopen businesses, the expansion of onboard service seems counterintuitive and does not indicate that management is serious about “owning safety”.

The MEC is currently developing a survey to gather more information about the specifics of how the expanded onboard service has impacted our Flight Attendants.  More information will be available in soon in another AFA update.

Free Online Learning Course—African American History: From Emancipation to the Present

Human Rights Committee

Yale University is currently offering a free course on African American history taught by Jonathan Holloway.  Professor Holloway was Professor of History, African American Studies, and American Studies at Yale University and Dean of Yale College. 

This course represents a unique opportunity to assist in fulfilling our union’s promise to redouble our efforts to seek out, listen to, and amplify the voices of black and brown Flight Attendants within our Union and to address the systemic racism in our Union, our industry and our nation.

Additional information about the course can be found in the excerpt below from the Yale University website.  You can access the course directly by clicking here.

About the Course

The purpose of this course is to examine the African American experience in the United States from 1863 to the present. Prominent themes include the end of the Civil War and the beginning of Reconstruction; African Americans’ urbanization experiences; the development of the modern civil rights movement and its aftermath; and the thought and leadership of Booker T. Washington, Ida B. Wells-Barnett, W.E.B. Du Bois, Marcus Garvey, Martin Luther King Jr., and Malcolm X.

Warning: Some of the lectures in this course contain graphic content and/or adult language that some users may find disturbing.

Course Structure

This Yale College course, taught on campus twice per week for 50 minutes, was recorded for Open Yale Courses in Spring 2010.

REMINDER: Flight Attendant COVID-19 Survey

AFA International

As a reminder, AFA International is currently running a Flight Attendant COVID-19 Survey to collect Flight Attendants’ experiences with the COVID-19 pandemic. It is essential to our work with our airlines, the federal government, and Congress to get your feedback.

Is there available PPE at work? Have you tested positive for COVID-19? How many trips have you worked since March? What’s your experience with aircraft cleaning? Are you on leave?

Click here to take the survey

All individual responses will be de-identified, kept confidential and only utilized publicly in the aggregate.

Grievance Committee Update

Grievance Committee

The Master Executive Council (MEC) has been very hard at work ensuring disciplinary due process and contractual compliance on your behalf.  The contract requires a minimum of 13 arbitration dates yearly to dispute discipline/termination cases and contractual issues.  AFA typically prioritizes termination cases in order to return a Flight Attendant back to work as soon as possible; however, we seek a balance between discipline and contractual cases.  AFA and management mutually decide which cases to arbitrate next based on many factors. 

Steps of discipline are confirmation of oral warning (COW), written warning (WW), suspension (varied number of days) to termination.  COWs, WWs, and suspensions remain in a Flight Attendant’s file for 18 months, and then are removed.  If a Flight Attendant is in a step of discipline and gets another violation, the new violation will build on the previous violation.  Management doesn’t always progressively travel up the steps of discipline.  If management investigates a Flight Attendant for theft or abuse of sick leave, for example, management will terminate the Flight Attendant if there is evidence to support its findings; if there is no evidence, then the Flight Attendant will most likely be issued a record of discussion (ROD). A ROD is not considered discipline.  There is no middle ground for certain violations.  

Subject of Most Recent Discipline

  • Theft.  Anything other than an opened/used bottle of water, unused pilot crew meal or purchased food removed from the aircraft will result in termination.  (Temporarily there are Covid-19 exceptions).  
  • Sick leave and FMLA abuse—Terminations on the rise due to travel audits among other things.  Anything written in the comments posting of trip trades and personal drops can be seen, even if eventually deleted.  If management determines abuse it results in termination.  
  • Timecard fraud—For example: Holding the door open to obtain sit pay.  Management has terminated for this violation.
  • Drug/Alcohol violations
  • Harassment
  • Reserves commuting during reserve availability period even if self-assigned a trip. Management has terminated for this reason several times.
  • Social media violations Including “friending” passengers on FB from information gained from the IMD
  • Commuter Violations
    • Flight Attendant released from DHD and used D8Y home
    • Flight Attendant used D8Y when they picked up out of base
    • Flight Attendant used D8Y to/from incorrect cities
    • Flight Attendant used D8Y for pleasure travel
  • Lost IMD or other required items
  • Failing to complete CBT—even if FA just forgets to hit the close button within Cornerstone to switch the CBT from in process to complete.

Recent and Upcoming Arbitration/Mediation

ArbitrationApril 21Disciplinary Grievance
ArbitrationMay 27Contractual Grievance
ArbitrationJune 15Contractual Grievance
ArbitrationJune 25Disciplinary Grievance

Recent Arbitration Awards

Grievance No.:  36-99-2-52-17-Violation of §§11.H.3.b & 11.H.4 JCTE Denying Unlimited Trading of Reserve Days Due to Classification as a Reserve Block Split.  This grievance alleged the Company’s violation of Collective Bargaining Agreement §§11.H.3.b & 11.H.4 [Reserve:  Reserve Exchange of Days, Pick-Ups and Trades/Reserve Day/Blocks], past practice and all related sections of the Collective Bargaining Agreement when its Jeppesen Crew Access (JCA) trading system denied unlimited trading of reserve days pursuant to §11.H.4 due to JCA incorrectly classifying such trade as a reserve block split pursuant to §11.H.3.b. 

Arbitrator’s Decision:  The grievance is denied.  Alaska Airlines did not violate Sections 11.H.3.b & 11.H.4 and/or any and all related sections of the collective-bargaining agreement or past practice when its Jeppesen Crew Access trading system denied transactions where Reserve Flight Attendants sought to give away less than an entire block more than once per month.  Alaska Airlines properly classified these transactions as a reserve block split pursuant to Section 11.H.3.b.

Recent Grievance Settlements

Grievance No.:  36-99-2-30-19-Violation of §28.G.2 Ground Commuting Policy.  This alleges the Company’s violation of Collective Bargaining Agreement §28.G.2 [Domiciles:  Commuter Policy/Ground Commuting Policy], past practice and all related sections of the Collective Bargaining Agreement when during the February 2019 Pacific Northwest snowstorms, it did not allow Flight Attendants to use the ground commuter policy because the Company did not consider a snowstorm-related ground commuting failure to be unanticipated.  

Details:  See the July 13, 2020 AFA Update for more information.

Grievance No.:  36-99-2-159-19-Violation of §11.F, §11.F.13 and §11.D.2.c Airport Standby Reserve and On Duty at 4:29 am.  This grievance alleges the Company’s violation of Collective Bargaining Agreement §11.F [Reserve:  Airport Standby], §11.F.13 [Reserve:  APSB on Duty at 4:29 am] and §11.D.2.c [Reserve:  Notice of Time to Report], past practice and all related sections of the Collective Bargaining Agreement when it failed to or inconsistently compensated Flight Attendants when they were:  1)  Sitting airport standby (APSB) prior to 4:29 am; 2) Sitting APSB prior to 4:29 am and while on said APSB was given a flight assignment prior to 4:29 am; and 3)  Sitting APSB prior to 4:29 am and while on said APSB was given a flight assignment after 4:29 am. 

Details:  

  1. Reserve Flight Attendants sitting airport standby (APSB) prior to 4:29 am local domicile time who do not receive a flight assignment during APSB:
    1. Will be compensated pursuant to §11.D.2.c at one and one-half times (1.5x) the trip rate in that duty period of which one-half times (0.5x) the trip rate will be paid above guarantee for the APSB assignment if the Flight Attendant receives less than nine (9) hours’ notice of the APSB assignment; or 
    1. Will be compensated straight time (1.0x) towards the reserve guarantee for the APSB assignment if the Flight Attendant receives at least nine (9) hours’ notice of the APSB assignment.  
  2. Reserve Flight Attendants sitting APSB prior to 4:29 am local domicile time and while on said APSB are given a flight assignment prior to 4:29 am will be compensated one and one-half times (1.5x) the trip rate for all TFP flown or credited or APSB in that duty period of which one-half times (0.5x) the trip rate will be paid above guarantee.   
  3. Reserve Flight Attendants sitting APSB prior to 4:29 am local domicile time and while on said APSB are given a flight assignment after 4:29 am will be compensated one and one-half times (1.5x) the trip rate for all TFP flown or credited or APSB in that duty period of which one-half times (0.5x) the trip rate will be paid above guarantee.

Click here to view the complete settlement agreement.  

Grievance No.:  36-99-2-116-18-Violation of §10.J.4 Bidding Timelines.  This grievance alleges the Company’s violation of Section 10.J.4 [Scheduling:  Bid Packets and Bidding Timelines], past practice, and all related sections of the Collective Bargaining Agreement when on or about March 13, 2018, management re-opened its Preferential Bidding System (PBS), NAVBLUE, for a full bid re-award for April 2018 because it was not programmed to match the bid “duty on” preference on the new web application user interface.  However, due to system limitations the re-award required the PBS to reopen which allowed access for Flight Attendants to submit new bids after the contractual bid submission deadline.   

Details:  The Company and AFA will The parties will actively work on installing an administrative lock-out function (or other mutually agreed upon solution) in the NAVBLUE bidding system (or any successor system).  The lock-out function will allow the ‘back end’ of the bidding system to be opened for bid protests, technical issues, or other adjustments while locking out Flight Attendants from altering their bids on the ‘front end’. It is unknown whether NAVBLUE can accommodate a lock-out function exactly as described in this paragraph. If it is not possible, the parties will work together and mutually agree on the alternate solution and how it would work.  If an alternate solution is not mutually agreed upon, AFA reserves the right to refile this grievance.  

Compensatory Settlement:  The Company will pay compensation to all Flight Attendants whose adjusted April 2018 bid resulted in a loss of four (4) or more TFP and at least one day of flying from their original April 2018 bid.  Approximately 150 Flight Attendants are in this pool, plus two additional Flight Attendants who do not meet the requirements but whose situations present unique circumstances that warrant settlement.  The total TFP amount to be paid out is 1130.6 TFP. A list of said Flight Attendants will be provided to the Company by the Association pursuant to this Settlement Agreement.  The Company will pay the TFP to all the above-named Flight Attendants no later than on their June 20, 2021, paycheck.  For any affected Flight Attendant who is inactive  (due to separation or furlough) as of June 20, 2021, the Company will mail a check (less applicable withholdings) to the Flight Attendant’s last known address.  The pay will be at the respective rates in effect on the day the Flight Attendant is paid.  Payment will be paid above the reserve guarantee if applicable.  

Click here to view the complete settlement agreement.

Grievances Recently Granted by Management

None

Grievances Recently Filed and Denied

Grievance No.:  36-99-2-200-20-Violation of §25.C.1 Failure to Include ASHSC in Safety Meeting.  This grievance alleges the Company’s violation of Collective Bargaining Agreement §25.C.1 [Air Safety Health and Security: Safety Meetings], past practice, and all related sections of the Collective Bargaining Agreement when on or about April 3, 2020, it failed to include the Air Safety, Health and Security Committee (ASHSC) in a meeting to discuss passengers who were scheduled to travel on Alaska flights after disembarking from a cruise ship which had suffered an outbreak of COVID-19. The company instead opted to brief AFA about the issue after the meeting and decision was made about how to proceed. 

Grievance No.:  36-99-2-201-20-Violation of §10.Q & §11.E.4.d Violation of Reserve Assignment List Order.  This grievance alleges the Company’s violation of Collective Bargaining Agreement §10.Q [Scheduling:  Low-Bid Option] and §11.E.4.d [Reserve:  Order of Assignment, Assignment of Open Sequences/Assignments], past practice, and all related sections of the Collective Bargaining Agreement when its Jeppesen Crew Access (JCA) scheduling system places low-bid option and no-bid lineholder Flight Attendants who pick up reserve days and opt out of the Reserve Assignment List (LTFA) at the top of the list rather than listing them in inverse seniority order following all other Reserves within the same classification (AM/PM/ER) and with the same number of days of availability.

Grievance No.:  36-99-2-207-20-Violation of §10, §11.D & §24.L Bundled Scheduling Notifications.  This grievance alleges the Company’s violation of Collective Bargaining Agreement §10 [Scheduling], §11.D [Reserve: Scheduling/Notice of Time to Report] and §24.L [General and Miscellaneous: Company-Provided Inflight Mobile Device (IMD)], past practice, and all related sections of the Collective Bargaining Agreement when its Jeppesen Crew Access (JCA) scheduling system sent bundled scheduling notifications to Flight Attendants on their Inflight Mobile Devices (IMDs) or directly in Crew Access, requiring Flight Attendants to batch acknowledge or ignore such notifications and thereby resulting in Flight Attendants potentially waiving multiple contractual protections via an extra-contractual point of contact (i.e. Crew Access scheduling notifications).  

More Information

For more information, including the status of previously filed grievances, please visit the Grievance Committee Activity Page.

Questions?

Please contact your Local Grievance Committee if you have any questions about the Grievance Committee update.

Coronavirus (COVID-19) Update – March 19, 2020

In This Edition

  • Ongoing Conversations With Management
  • FAA & CDC Recommendations for Layovers
  • Crew-Only Layover Hotel Transportation
  • Tell Congress: Put Aviation Workers First
  • KCM Access Point Staffing
  • Challenges with Onboard Trash Stowage
  • Taking Control of Your Finances During a Loss of Flying
  • Telephone Support Group For Flight Attendants Under Self-Quarantine
  • COVID-19 Resources

Ongoing Conversations With Management

AFA and management are continuing to have active, ongoing discussions regarding a number of issues of importance to our Flight Attendants.

Inflight Service Changes

Yesterday, Executive Vice President and COO Gary Beck sent out an email outlining a series of reductions and changes to inflight service intended as mitigations to COVID-19.  Our AFA officers have received resounding feedback that these mitigations do not take enough action to protect our Flight Attendants from possible risks.  Discussions between AFA representatives and management to advocate for more drastic service reductions are continuing today.

Recurrent Training

Members of the AFA Air Safety, Health, & Security Committee (ASHSC), Inflight Training Committee, and the MEC have been engaging in conversation with management over the past week to advocate for protective measures related to recurrent training (RT) and the RT facilities.  Based on those discussions, management has taken steps to implement measures such as a pre-class briefing on COVID-19 precautions being taken, increased the frequency of training equipment sanitization, provided hand sanitizer to be used before and after touching equipment or door trainers, and provided disposable gloves to be used when conducting door and equipment drills. 

AFA representatives have also asked management to take immediate and necessary action to discontinue PBE and CPR drills due to the high potential of exposure to respiratory droplets that are known to spread COVID-19.  Management has taken steps to request an exemption from the Federal Aviation Administration (FAA) for the requirement to complete PBE and CPR drills based on the ongoing spread of the disease.  AFA is calling upon management to immediately discontinue these drills as continuing to ask Flight Attendants to perform them is a serious safety and health risk.

Food Availability on Layovers

As a preventive measure to curb the spread of COVID-19, many restaurants in our layover cities are being ordered closed by local and state authorities.  Those that remain open are usually limited to take out or delivery only and are operating under limited hours.  The AFA Hotel Committee and the MEC are working with management to ensure that food options continue to remain available to Flight Attendants, ideally within the health guidance outlined by the Federal Aviation Administration (FAA) and Centers for Disease Control & Prevention (CDC) (see “FAA & CDC Recommendations for Layovers” below).  Management has been asked to compile a list of food options that remain open and available near each layover hotel and to post the list in a place easily accessible to Flight Attendants.

FAA & CDC Recommendations for Layovers

Air Safety, Health, & Security Committee (ASHSC)

Last week, the Federal Aviation Administration (FAA) issued updated COVID-19 health guidance for crew members in conjunction with Centers for Disease Control & Prevention (CDC).  This guidance includes recommendations to protect Flight Attendants from exposure and reduce the risk of transmission of COVID-19.  AFA recommends that Flight Attendants follow this FAA & CDC guidance to the extent that you are able to do so.

While On a Layover In The United States or Internationally

  • Travel as a group in private transport provided by the air carrier when traveling between the airport and hotel (note: management has started implementing this provision already; see “Crew-Only Layover Hotel Transportation” below).
    • Minimize contact with ground personnel and time in public areas while moving between the aircraft and the private transport.
    • Do not use public transportation, including when traveling between the airport and hotel.
  • Stay in your hotel room to the extent possible.
  • Minimize going out into the general population and use social distancing (maintain a distance of approximately 6 feet, if possible) whenever out in public. Avoid crowds, stores, sporting or mass entertainment events, and other situations likely to attract large numbers of people.
  • Eat in your hotel room with either room service or delivery service. If in-room dining options are not available, eat at a restaurant located in the hotel. If not available at the hotel, eat at a restaurant located close to the hotel.
  • Avoid contact with sick people.
  • Wash your hands often with soap and water for at least 20 seconds or use at least a 60% alcohol-based hand sanitizer. Use soap and water when your hands are visibly soiled.
  • Avoid touching your face.

Crew-Only Layover Hotel Transportation

Hotel Committee

In response to guidance from the Federal Aviation Administration (FAA) and the Centers for Disease Control & Prevention (CDC), management will be temporarily implementing private, crew-only vans in cities where transportation had been previously provided by the hotel and the van was shared with other passengers.

Management has instructed all transportation providers to adhere to the following criteria:

  • Vehicles must be sanitized and wiped down as much as possible prior to each pick up (seat belts and buckles, armrests, door handles, any touch points)
  • If possible, provide wipes and sanitizer in their vehicles
  • Gloves should be used if handling crew bags
  • Tipping may be limited due to risk of transfer on cash

This change means that in cities where the hotel provides transportation directly, the hotel will either now be providing “crew only” vans or, if the hotel is unable to provide a vehicle exclusively for crew, management will be arranging for contracted transportation providers to provide this service.  Please note that with this change, company provided layover hotel transportation will be limited to crewmembers only for the foreseeable future.  Crewmembers who are planning to travel with family or other guests will need to make other arrangements for them to get to the hotel. 

Management will be sending emails to those crews where transportation is being switched from hotel-provided to contracted transportation.  Pairings are also being updated in Crew Access if the transportation provider has changed.  Please be mindful of any emails or Crew Access notifications regarding transportation changes.

Questions?

If you have any questions, please contact your Local Hotel Committee.

Tell Congress: Put Aviation Workers First

Government Affairs Committee

The coronavirus pandemic is decimating our aviation industry. It is a public health crisis and it is creating a financial catastrophe that dwarfs the economic cost of the Great Recession and September 11th combined.

We’ve seen catastrophe before. We know what didn’t work before and we won’t let those things happen again. We need relief that focuses on real people. And we have a plan for that.

Flight Attendants and other aviation workers have been on the frontlines of the coronavirus emergency from day one. Before most Americans knew what COVID-19 meant, we were calling for government action to keep it from disrupting our lives and our economy.

Our plan is focused on keeping people on the payroll and stopping furloughs. Airlines are burning cash so quickly they will not be able to meet payroll within a few months, if not a few weeks. You will see furlough announcements that reflect this, but know this: we are working with airlines to get relief that keeps the paychecks going without furloughs.

Washington is gearing up to save aviation. But we cannot accept another “no strings attached” government bailout for corporations and their executives that leaves Flight Attendants and aviation workers behind. This time it will be a RELIEF package focused on workers first with no stock buybacks or dividends and no executive bonuses.

Send a letter to your members of Congress to demand that any public relief plan be a People First plan with legally-binding rules, including (but not limited to):

  1. Paycheck continuation without furloughs/layoffs
  2. No stock buybacks
  3. No executive bonuses
  4. No dividends
  5. No breaking contract

>> Click here to take action now <<

Amplify Your Message with a Call

Call your Member of Congress and Senators now and tell them to support our position on a People First relief package for aviation.

SENATE: 855-973-4213

HOUSE: 877-782-8274

Read more about our plan in this article >

KCM Access Point Staffing

Air Safety, Health, & Security Committee (ASHSC)

Due to the rapid changes caused by the novel coronavirus (COVID-19), the Transportation Security Administration (TSA) is directing Federal Security Directors to implement measures to maintain continuity of business. These measures could include some changes to the operation of Known Crewmember Program (KCM) access point locations. Crewmembers should expect periodic closures of KCM access points without notice. If KCM access points are closed, the TSA will accommodate crewmembers at TSA PreCheck™ locations where available or at standard passenger screening lanes. The TSA is taking measured steps and following CDC recommended guidance to preserve the health and safety of Transportation Security Officers

More Information

Please check the Known Crewmember website for more information and updates.

Challenges with Onboard Trash Stowage

Inflight Service Committee

Our AFA Inflight Service Committee and Air Safety, Health, & Security Committee (ASHSC) have been working to advance AFA’s request to discontinue any onboard sorting of trash in the wake of COVID-19.  Many Flight Attendants have attempted to collect trash without employing the usual sorting process that would be used for onboard recycling and have come up against numerous challenges based on the lack of adequate trash space.  This has become especially challenging on double catered flights, flights in the Florida and Hawaii markets, and flights on A319 and certain A320 aircraft.

These concerns have been brought forward to the onboard food and beverage department, which is part of marketing.  Management is reviewing possible solutions to mitigate the lack of appropriate trash space.  AFA is continuing to stress the importance of providing adequate space for trash over discretionary provisions such as inflight entertaining tablets.  This comes down to safety—the company’s catering procedures should never be prioritized over providing adequate space for Flight Attendants to contain trash in a regulatory-complaint manner.

Have You Experienced Inadequate Trash Stowage Space?

If you are on a flight where you have inadequate trash stowage space, AFA highly encourages every Flight Attendant on the crew to file an Aviation Safety Action (ASAP) report using ReportIt!.  More information about ASAP, including a link to file a report, can be found here.

Taking Control of Your Finances During a Loss of Flying

Employee Assistance Program (EAP)/Professional Standards Committee

It is prudent for all Flight Attendants to assess their personal financial positions in anticipation of income reductions.  While every Flight Attendant’s situation will vary, below are some general considerations that can help you begin strategizing how best to weather the financial impact of flying cutbacks on your household.

Assess Your Financial Status

  • Prepare a household budget and cut any non-essential items.
  • Prepare a list of all creditors and a contact person.  Make minimum payments.
  • Place your money in a bank in which you have no debt.
  • Attempt to secure a loan early, so you will have a cash flow.
  • Assess your tax situation.  You may be owed a refund or need to file an extension.
  • Be proactive.  Assess your credit card debt.  Look into a temporary reduction or abatement in payments.

Contact Your Creditors

You must communicate with your creditors before any payments become delinquent, and the sooner the better.  You can negotiate a lower repayment schedule before you run out of money.  Be professional, but assertive.  Creditors are easier to work with if they know ahead of time that there’s a problem.  Also, it shows ‘good faith’ that you are concerned about your debts and intend to pay.

The goal is to make the amount of money you’ve saved last as long as possible.  Pay what you can on a regular basis, even if it is less than expected.  Partial payments may keep collection agents away.  Follow-up all telephone conversations with a letter and keep documentation.  Even in the worst-case scenario, it takes a long time for collections, repossessions and evictions to occur.  Contact credit counselors who can help you sort out your financial affairs.  Be sure to remember to contact the creditors that are automatically payroll deducted.

Even if you can’t pay creditors the amount they want, make your best effort to pay something regularly.  This holds arrears as low as possible and lets the creditor know that you are doing all you can.  Partial payment may keep your account from being turned over to a collection agency.

Put your payments in order of importance: this will help you pay first things first when money is short.  Generally, your most important payment will be the mortgage or rent payment, followed by utilities, health insurance and car payments.

And after the initial contact, it’s important that you keep in contact with creditors – every two weeks or so.  This reassures the creditor, shows a responsible attitude toward your obligation and may keep the creditor from ‘hounding’ you.

Prepare a Household Budget

A budget helps you see where you spend your money and where you can save.  Your budgeted expenses should include:

  • Fixed expenses, including: mortgage, rent, taxes, insurance, loans, installment payments, credit card payments and any other monthly payments.
  • Monthly expenses, including: food, gas, repairs, dues, recreation, prescriptions.
  • Future expenses, including: income/property tax and any other outstanding debts.

Your budgeted income should include:

  • Any remaining income
  • State disability insurance benefits
  • Workers’ compensation checks
  • Savings
  • Social Security
  • Unemployment compensation
  • Other pension funds

Your assets may include:

  • Cash value of insurance policies
  • Equity in your home
  • Prepaid burial or funeral policy
  • Resale value of vehicles (including boats and snowmobiles)

Now you are ready to adjust your expenses, negotiate with creditors and use assets in the most effective way possible.

Questions?

Contact your Local Employee Assistance Program (EAP)/Professional Standards Committee or call (949) 470-0493.

Telephone Support Group For Flight Attendants Under Self-Quarantine

Employee Assistance Program (EAP)/Professional Standards Committee

In order to provide additional support to those Flight Attendants who are under self-quarantine, AFA International EAP is sponsoring a bi-weekly telephonic support group meeting.  The meetings are facilitated by a confidential mental health professional.

Calls started on Tuesday, March 17 and are scheduled Tuesdays at 12 PM PDT (March 17, 24, 31, April 7, 14) and Sundays at 5 PM PDT (March 22, 29, April 5, 12).  Each call will last one hour and can support up to 100 Flight Attendant participants.

Call-In Number

(855) 544-2320 or (401) 648-9218

If outside the U.S., follow the directions here.

COVID-19 Resources

Inflight Service Tidbits – August 2017

Inflight Service Tidbits

Items in bold are recently added

First Class

  1. Don’t lose your serving tray again–when the door to the ice bucket compartment is open, there is a small space created above the door. This is a great place to stash one small serving tray.
  2. Use metal tongs to handle the aluminum cups when plating food—saves you from burns from handling the hot cups.
  3. Dirty scoops need to be placed in the used food cart so they go back to the galley for cleaning
  4. The extra silverware bag is for multiple flights. When you are picking up the first course (fruit or salad) don’t forget to ask the passengers to keep their knives and forks for the entrée.
  5. After giving the pilots their water bottles move your red wine from your beverage cart dry drawer into the pilot water drawer.
  6. Make sure the pilots get their water from 1-10.
  7. Let your D know where the hot towels are prior to 10K so they can locate them quickly.
  8. Used linens may be placed in used oven or bread bags—they do not need to be separated by color. Please do not use recycle bags for used linens.  A handy trick for linens is also to tie two linens together, place all used linens in the center and then tie to the remaining ends together—all linens contained and no plastic bags.
  9. If you are unsure how to pronounce something you are going to be serving Wikipedia is your friend.
  10. In FC scrape and stack your FC items. Dump liquids/trash from your FC glasses and leave galleys clean—don’t forget to use just half of the FC glassware on RON or double catered flights (Trans-con flights are an exception because they are fully re-stocked.
  11. After landing and the seatbelt sign goes off, remove the garbage and recycle bags from the carts when the cart will not be removed from the aircraft during catering or if there is just a catering trash and water service. Trash and recycle out of the carts? Time to seal the carts—don’t forget the liquor cart, too. 

Premium Class

  1. Keep the PC boxes in the PC section PLEASE
  2. If you have no PC section but lots of PC boxes, put those beverage cart drawers that are full of PC boxes in the IFE cart to make room for new top drawers in your beverage cart. At the end of the flight it is easy to just slip the drawers back in the beverage cart so they can go back to the kitchen

RON (Remain Overnight) Aircraft

  1. RON flights need to have all open juices disposed of.  If they are empty flatten the cartons and put them in the recycle.  If the juice cartons are partially full drain them and recycle or put the lids on and put them in the trash.
  2. RON flights – Please leave one empty oven rack in the oven but remove everything else!
  3. No morning smelly surprises wanted—please remove the trash from all of the carts after landing and the seat belt sign has been turned off. Trash and recycle removed time to seal the carts too.

Recycling, Trash, and Conservation

  1. Only use a plastic cup for tea fixings…please do not use plastic cups for putting coffee condiments (cream/sugar/equal) for the customer. Use a napkin and put coffee condiments on the napkin and hand to customer.
  2. Do you know where to put your coffee ground compost bag…try and put them in your “used” food cart.
  3. Chocolate bars go back in the beverage carts at the end of your segment.
  4. Partial cans of soda do NOT need to emptied out. They will still be recycled
  5. If your juice box is empty or contains less than a cupful, please dispose of the box. If you don’t have time to drain it put the lid on and place it in a drawer in a trash cart.  Don’t leave it for the next crew to deal with.  If the juice box on the downline leg is swollen please do not use it.
  6. Juice and soda should NOT be emptied in the drain in front of the coffee makers. The cans will be recycled if they are in the drawers and open.  Put the lids on the open juice and place them in a drawer in the bottom of a trash cart.
  7. Make sure that you are stacking cups and fruit & cheese platters for recycling to maximize space.
  8. On the Trans-con/HI/MX/Long-hauls Services: Move picnic packs/cheese platters to the other food or supply cart to create more garbage space.  You have now have separated your remaining food from future garbage and recycle.  You have also created a trash cart by completely emptying one cart.
  9. Remove the tins or skillets from the ovens after service—the oven racks can be interlocked in the ovens providing more trash space in the carts.
  10. Keep that gray bag from slipping off the cart door w/o hanging it by a soda can—pull the handle up and tie a knot in it and put this on the inside of the door of the cart. This will keep the bag from slipping off.
  11. Main cabin trash cart—Have your normal setup on top of the cart. Leave the door open and put a drawer on the inside with a bag hanging from the drawer.  Use a pokie to affix the gray bag.  You now have room for large passenger trash bags, pizza boxes and items too large for the top of the cart.
  12. Coffee compost bags—Hang it! Tie a knot in the corner of the coffee compost bag corner and slip the knot behind the galley trash door making sure the galley trash door is securely closed.  The knot keeps the bag from slipping out from the door and the coffee packs are not out of the way. 
  13. Help corral the loose crayon boxes—if you have a spare zip lock bag reuse it and place the crayon boxes in the bag. 

Pay It Forward

  1. Carts that are not designated for your flight should remain sealed. Paying it forward doesn’t mean to open another crew’s cart and set it up.  Paying it forward means to restock (sugar/tea caddies) and put other items back where they came from.
  2. If you are leg 1 of a double catered flight make sure you remove items from the ovens for the next crew or leg 2.
  3. When flying a Trans-con/Hawaii if you have room in your used aisle cart put some water bottles in the drawers prior to landing—this will give the crew extra water for their flight home.
  4. On the Trans-cons where you will be restocked with soda if you have extra fresh soda drawers at the end of the first segment, load them in your used aisle carts—this gives the second crew a few extra supplies from your used aisle cart.
  5. Find an appropriate place for trays—on the second leg put them in the used cart, put them in the ice cart, put them in the picnic pack cart but don’t leave them so they fall on someone’s head
  6. Dirty scoops need to be placed in the used food cart so they go back to the galley for cleaning
  7. After landing and the seatbelt sign goes off, remove the garbage and recycle bags from the carts when the cart will not be removed from the aircraft during catering or if there is just a catering trash and water service. Trash and recycle out of the carts? Time to seal the carts—the aisle carts and the shelf stable BYOB cart, too.
  8. Restock the sugar/tea caddies for the next crew just the way you would like them stocked for you. The middle upper galley 4 skinny compartment is a great place to stow the re-stocked caddies.  If you are on an aircraft that does not have this space use the AC L little corner cubby.

Hot Water Carafes

  1. There is an arrow on the lid of the hot water carafe.  This needs to be pointed to the spout to have an opening for the hot water to pour out.  If you cannot see the arrow you can feel it as a small bump on the edge of the lid.
  2. When you are finished using the hot water carafe screw lid on loosely. If screwed on tightly the change in cabin pressurization can make it very difficult to remove the lid
  3. If you have a clean coffee pot, fill it with hot water and leave it on the hot plate prior to service. It is a QUICK refill for your carafe.

Ovens

  1. Do not cook a customer’s personal food per FAM, Section 8.100 pg. 6 (Oven Components and Supplies)
  2. On the 900ER or any oven please don’t draw on the face of the oven dial.
  3. Turn off the ovens prior to arrival—hot oven racks are a safety hazard for catering.
  4. Do not start heating meals until after take-off

Coffee Makers and Hotplates

  1. If you have trouble removing coffee from the coffee drawer as the coffee pouches have inflated—Remove a couple of pouches of coffee from the drawer prior to cabin pressurization. Suggested spots for these coffee pouches–MC—creamer drawer, FC – in the galley bar compartment.
  2. Turn off the coffee “hotplates” and make sure they are cool so that you can wipe them to remove the “old” spilled coffee.
  3. Winter time…Put a little water in the coffee pots and turn the coffee makers and hotplates on when you get on the plane. This will help you serve hot coffee even on a very cold morning.

Inflight Entertainment Tablets

  1. IFE players need to be cleaned prior to all arrivals in ANC
  2. Every IFE Player on a downline flight should be handed out with a charging cord. This includes those players that do not appear to have been used.

Service

  1. Remember that the service starts shortly after 10K (depending on weather) and not at cruise attitude.
  2. Do you know how many carts you do and when you get re-stocked? Check out the IMD in GoodReader/ASA Supplement/Service Guide…to find out your re-stocking you go to GoodReader/ASA Supplement/ Onboard Experience/Cater-Restocking Schedule.
  3. When doing a water service place an upside down coffee cup on the bottom…it gives stability to your stack of plastic cups.
  4. C FA….”Take Two Rows and Turn”. When the C FA is directly on the food cart…. assist the B FA by taking 2 rows and selling food.
  5. NO personal cups, thermos etc. can be filled or refilled. If passengers want extra pour 2 cups of the beverage.
  6. After the beverage cart is in place with the D Flight Attendant at row 6, if you are the C please turn and help the B bring the retail cart forward.
  7. Save time and steps back to the galley, find a space for a couple of entertainment players on your first service retail cart.

Miscellaneous

  1. Did you know that your beer bins are supposed to be dumped of the water and re-iced when on Hawaii flights, mid-con and trans-con. Take the time to file a Flight Attendant Incident Report (link on the flight attendant webpage).  This is a SAFETY problem.
  2. Please do not co-mingle catering supplies with emergency equipment in the overhead bins.
  3. The Report It App is to be used for all catering feedback and the IMD version is much easier to use.

Premium Class

The implementation of Premium Class service has led to several concerns from AFA members that the Master Executive Council (MEC) would like to address.

Selling upgrades in-flight

AFA has been in contact with the union representing the Customer Service Agents and Reservations Agents, the International Association of Machinists and Aerospace Workers (IAM), regarding the selling of upgrades in-flight. AFA and IAM are in mutual agreement there is no scope of agreement violation in our respective contracts as long as Flight Attendants sell the Premium Class upgrades in-flight. Please do not sell any Premium Class upgrades while on the ground. Although selling Premium Class upgrades in-flight is not a contractual violation, AFA will definitely remember these additional duties the next time we’re at the bargaining table!

Premium Class training

Did you know there is required computer based training (CBT) for the new Premium Class service? If not, you are in good company because this is a surprise to many. Although there have been a few references to the training in various management communications since it was first mentioned in the Inflight Bulletin Bundle (IBB) posted on December, 14, 2016, the actual notice of the training being required and paid has not been adequate in AFA’s opinion.

According to the IBB, training may be completed via the Premium Class app on your Inflight Mobile Device (IMD) or on a computer by going to aspremiumclass.com. Management states the paid training must be completed by Wednesday, January 18, 2017, which is a deadline that AFA is disputing. The training will be paid at 1.0 TFP pursuant to §30.C.4.

More than four upgrades?

As of this writing, management has yet to provide guidance in a situation in which more than four customers wish to move to Premium Class. AFA has requested management to provide direction on this issue.

Alcohol control procedures

Flight Attendants have asked AFA to seek guidance from management with regard to alcohol control procedures in Premium Class. This is the information we have received from management so far:

  • All Premium Class (PC) customers receive an alcoholic beverage if they want, including non-revenue.  The customer must meet the usual alcohol service protocol according to the Flight Attendant Manual (FAM).
  • PC customers receive up to two drinks per cart if requested (F/As should not offer two).
  • PC customers may request and be served alcohol in addition to the standard service(s) as long as they do not appear to be intoxicated or in danger of becoming so. [Note: There appears to be conflict between emailed policy clarifications issued by management and the guidance stated in our Emergency Interim Bulletins (EIBs) with regard to how much complementary alcohol is provided in addition to the cart service(s). Do we only serve complementary alcoholic beverages during cart service or do we provide them on request as well? AFA would like management to clarify the policy.]

Important: Report all alcohol-related incidents; include the customer’s seat number and class of service in the report so that we may identify any trends related to PC. In addition, document concerns related to selling upgrades in-flight, more than four upgrade requests at a time and incorrect catering.

We thank all of you who have alerted us to the concerns with new Premium Class service. There appears to be several questions left for management to answer regarding Premium Class. AFA will continue to pressure management to provide Flight Attendants with sufficient supplies and accurate information to ensure that you have the resources you need.

In Solidarity,

Your MEC – Jeffrey Peterson, Brian Palmer, Linda Christou, Lisa Pinkston, Laura Masserant, Cathy Gwynn, Tim Green, Brice McGee; MEC Inflight Service Committee Chairperson Stephanie Garnett; and MEC Air, Safety Health and Security Committee Chairperson Seth Heiple

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